Campus ID News
Card, mobile credential, payment and security
FEATURED
PARTNERS
UnivOfMelbourne 1 scaled

University of Melbourne boosting facilities maintenance via app

Andrew Hudson   ||   Jul 06, 2018  ||   

The University of Melbourne is using a new mobile app to modernize the way it responds to campus maintenance requests. The app, Snap Send Solve, enables any member of the campus community to photograph and send maintenance alerts directly to the proper campus department.

According to an ITWire report, Melbourne is Australia’s first university to launch the mobile app, and has enabled its nearly 60,000 staff and students, as well as visitors to instantly report on-campus facility issues. Some of the actionable items reported so far include downed computers, blocked toilets and broken bicycle racks. Since the app's launch the university reports an average of 50 reports submitted weekly.

The app is also operational across all eight University of Melbourne campuses, and the university says the data gleaned from the already 676 reports logged in the first three months is helping the university to better understand which departments require more maintenance support and pinpoint potential future issues.

“Snap Send Solve empowers the University community to help us monitor our vast campuses, all with the convenience of a mobile phone," said Chris van der Weyden, Director of Client Services at the University of Melbourne, in an ITWired interview. “Before the rollout of the app, students would need to tap their tutors or lecturers on the shoulder to report these issues. Teaching staff then had to try and figure out what do with the feedback."

Snap Send Solve worked with the University of Melbourne to integrate the app into its existing service management system and amend the GPS coordinates to correlate with specific classrooms and other areas of campus.

Once a problem is "snapped" via the app, the platform automatically sends a report containing images, descriptions and other relevant data to the appropriate campus team. For example, campus IT would be alerted to a broken computer, be informed of the exact location, and may even be able to identify the exact issue before responding, explains Danny Gorog, chief executive and founder of Snap Send Solve.

By simply snapping of a photo and tapping out a brief description, students can report maintenance issues in real-time. The app was introduced at Melbourne three months ago and has already amassed 52,000 downloads.

In addition to higher ed, Snap Send Solve is currently in use by some 700 authorities across Australia and New Zealand, including local councils, telecommunication companies and supermarkets.

Related Posts

|| TAGS:
Subscribe to our weekly newsletter

RECENT ARTICLES

UT Austin ID card
Apr 25, 25 / ,

UT Austin student government proposes legislation to push for digital IDs

During its general assembly on April 22, the University of Texas at Austin Student Government introduced a bill to push for the implementation of digital student IDs to replace the existing physical cards. The assembly referred the bill to a committee for review, and it will vote on the bill at an upcoming meeting at […]
Register to vote signs
Apr 24, 25 /

Laws banning use of campus cards for voter IDs continue to spread

Indiana Gov. Mike Braun signed Senate Bill 10 into law on April 16, 2025, eliminating university-issued student IDs as an acceptable form of photo identification for voting. The bill’s passage marks a significant change to Indiana’s Voter ID law, first enacted in 2005. The Indiana House of Representatives approved the amended legislation on April 2. […]
Notre Dame campus card video screenshot
Apr 23, 25 /

Annual NACCU Awards presented to campus leaders and innovative institutions

At the NACCU 2025 Annual Conference, the association presented its yearly awards for everything from best marketing to innovative technology and distinguished service to outstanding volunteers. Recipients included both longstanding industry leaders as well as rising stars. NACCU 2025 Best Video Award The award recognizes an institution’s use of video to communicate the purpose and […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.
Twitter

Attn: friends in the biometrics space. Nominations close Friday for the annual Women in Biometrics Awards. Take five minutes to recognize a colleague or even yourself. http://WomenInBiometrics.com

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Load More...
Contact
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301
www.AVISIAN.com[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2025 CampusIDNews. All rights reserved.